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Data Entry Conventions

Location Types (which apply to phone numbers, street addresses and email addresses)

  • Home – only to be used on Individuals and Households. An organisation should never have any Home entries (phone number, email address or street address).
  • Work – mainly for Organisations, but can be used for an employee at an organisation for (say) an in-dial phone number.
  • Other – only to be used when the Home or Work are not adequate to express the information.
  • Billing – This is mainly used in CiviMembership.

Note that Main should no longer be used and, by the end of Nov-2019, all values in Main will be migrated over to Work or Home.

Phone Types (naturally these apply only to phone numbers)

  • Landline – should not contain mobile numbers.
  • Mobile – only for mobile numbers.
  • Fax – only for fax numbers (of which there are only about 150 in the database).

As at the end of Nov-2019, mobile numbers in Landline were migrated over to Mobile, and landline numbers in Mobile were migrated over to Landline. This was a once-off activity and, over time, landlines may be entered as mobiles and vice versa.

Phone Number Conventions:

  • Australian mobiles: 04xx xxx xxx or 05xx xxx xxx – for example, “0419 123 456”.
  • Australian non-mobiles: xx xxxx xxxx (where the first two digits are not “04” or “05”) – for example, “03 1234 5678”.
  • International: any text although it usually starts with “+” – for example, “+1 703 1234 5678”.
  • Multiple phone numbers in the one field: use the conventions above and separate phone numbers with “;“.
  • Descriptive text may be include after a phone number – for example, “03 1234 5678 (only 9am to 5pm)”.